Support Center
Premium support for our paid subscribers
Support Access Information
Technical support is available exclusively for paid subscribers. To access support:
- Log in to your account
- Navigate to the Support section
- Create a new support ticket
Create a Support Ticket
Paid subscribers can create support tickets directly from their account dashboard. Our support team typically responds within 24 hours during business days.
How to Create a Ticket
- Sign in to your account
- Go to Dashboard > Support
- Click "New Support Ticket"
- Fill in the ticket details
- Submit your request
Frequently Asked Questions
How do I access support?
Support is available exclusively for paid subscribers. Sign in to your account and navigate to the Support section to create a ticket.
What are the support hours?
Our support team processes tickets Monday through Friday, 9 AM - 5 PM EST. Expected response time is within 24 business hours.
What should I include in my support ticket?
Please include detailed information about your issue, steps to reproduce, and any relevant screenshots or error messages. This helps us resolve your issue faster.
Do you offer emergency support?
Premium and Enterprise plan subscribers have access to priority support with faster response times. For urgent issues, please mark your ticket as "High Priority".
Can I upgrade my plan to get support?
Yes! You can upgrade your plan anytime from your account settings. All paid plans include full access to our support system.